Airport Assistance Services

Airport Assist serves as a bridge between airport staff and travelers to move them quickly through the Kolkata Airport check-in, security and immigration procedures during the morning rush hour and late evening rush hour, especially. This means that it can be very helpful to old people, foreign visitors and business travelers with a narrow time window between connections.

A Personal Airport Assist representative meets passengers at the arrival gate, at the terminal entrance before heading to the curbside pick up point and walks them through the airport step-by-step. This is particularly reassuring for travelers who are new to India or those who don't know the airport's layout.

Airport Assist will also book any of the high-end lounges at Kolkata Airport from within the integrated terminal. These lounges offer quieter seating, refreshments, Wi-Fi, charging points and comfortable areas which are further from the busy boarding gates.

Airport Assist provides custom-made airport assistance for executives, celebrities, diplomatic delegations and luxury travelers, from check-in to check-out. Priority movement, baggage coordination, escort support and smoother movement during peak traffic periods are included.

Support services at Kolkata Airport make travelling with kids or elderly family members more convenient. Airport Assist can provide wheelchairs, strollers, lines and escorted traffic in large terminal areas.

Airport Assist offers porter and baggage service for customers who have several pieces of luggage, oversized bags, shopping bags or heavy international bags. This is particularly helpful when travelling on an international flight during peak holiday periods.

• Unlike other airports, which have different terminals for domestic and international operations, Kolkata Airport has a single integrated passenger terminal, making it easier to make domestic and international transfers.
• The busiest times of the day are typically mornings from 5AM to 9AM. This can be a time when the security and check-in lines can get long.
• The immigration queues are slower at late night departure banks, particularly to the Middle East and Southeast Asia routes.
• The airport has free Wi-Fi throughout the terminal, but it may be easier to use with an Indian cell phone number.
• International travelers may prefer to setup eSIM services first before they arrive in India, but sometimes there are SIM card kiosks and telecom counters near the airport.
• Access to the lounge may be beneficial, especially in summer when it's hot and gates are busy getting filled.
• There are taxi stands outside the arrivals, where people can sign up for taxi service apps like Uber and Ola. Wait times may become more significant during times of heavy rain and festivals.
• With a layover exceeding 6 hours, the short trips within Kolkata city are feasible as the airport is located near to Salt Lake and the central districts.
• A wheelchair will be available for elderly passengers to use if necessary and they are required to use it, and this should be arranged ahead of time, as some walking distances from gates to immigration areas may seem longer than they are.
• For families traveling with kids, quieter seating areas are located near the far-end boarding areas instead of the central retail areas.
• Most duty-free stores are located in the international departures terminal, and are best visited before night boarding.
• It is important to double check how baggage is handled when traveling between two airline tickets as rechecks can vary.
• Official Indian visa/transit rules: https://indianvisaonline.gov.in
• Some fog delays occur during the winter mornings in Northern and Eastern India, so check airline apps carefully.